Excellent Posts on User Backlash by Peter of “Our Mechanical Brain”

Couchsurfing: A Sad End to a Great Idea
by Peter on 3/4/13
http://mechanicalbrain.wordpress.com/2013/03/04/couchsurfing-a-sad-end-to-a-great-idea/
Excerpt: … “I’m not one of the loudest dissenters, nor am I one of the oldest members. A lot of those people are angry, and many have a right to be angry. For me, the whole story is just sad. Because a great organization has gone into an ugly downward spiral, and it will be a while before there’s anything else that can fully replace it.

But if it wasn’t so sad, it would be hilarious. Because this company is like the villain in a slapstick cartoon, threatening the hero while holding the gun backwards: they’retrying to be evil, but they’re just not up to the task.” …

Couchsurfing: The Meltdown Continues
by Peter on 3/20/13
http://mechanicalbrain.wordpress.com/2013/03/20/couchsurfing-the-meltdown-continues/
Excerpt: … “Why do I find this story interesting? And why should you?

First, because the way this tiny social network is breaking down may hint at problems for larger social sites in the future. And second, because it’s a case study in terrible public relations that offers useful lessons for all consumer-facing startups.

In this post I’ll focus on the second reason, because it’s more entertaining. Our story so far: CS is a social network for travellers with about five million members. For the last two years, they’ve been in a bizarre and escalating conflict with their own core user base. …”

Advertisements
Leave a comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: